Legal notice
Identity, official contacts, intellectual property and the precedence of accepted documents.
Knowledge ReneWave public policy register
ReneWave policy register
The public entry point for terms, warranties, returns, delivery, personal data, after-sales and maintenance. These pages clarify the rules before a quote, order or intervention.
Role of the register
The register makes the rules accessible without replacing the quote, contract, invoice or purchase order accepted for a specific project. In case of any difference, the accepted document prevails within the limits of applicable law.
§ 01
Before you commit
Identification, site use and useful information before a quote or order.
§ 02
Order & installation
Rules for quotes, products, returns, delivery, on-site work and installation.
Terms of sale
PriorityMain framework for quotes, orders, products, services, payments and liability.
Delivery & installation
Site access, delivery, installation, acceptance, reservations and discovered constraints.
Returns & cancellations
PriorityA clear matrix for returns, cancellations, refunds and services already started.
§ 03
After installation
Warranties, after-sales, complaints and maintenance after commissioning.
Warranties
PriorityReneWave workmanship, manufacturer warranties and equipment files handled for you.
Complaints & support
The operational path for complaints, support, diagnosis, warranty and visits.
Maintenance
Public maintenance, cleaning, diagnosis, older systems and the separate ReneWcare B2B offer.
§ 04
Data & privacy
Data processing, cookies, photos, monitoring, tools and individual rights.
Next step
A useful policy is one that’s understood.
Every ReneWave quote should link to the relevant page: terms of sale, warranties, returns, delivery, privacy or after-sales.
