You bought from ReneWave, so ReneWave remains your point of contact. We receive the request, diagnose the likely cause, assemble the evidence, manage exchanges with the manufacturer or authorised network, and carry out the confirmed remedy. You do not have to reconstruct that process yourself.
One point of contact
ReneWave qualifies the issue, records the serial and installation context, assembles the evidence, opens the case and keeps you informed until the applicable remedy is confirmed and carried out.
Three possible protections
A request can involve mandatory seller rights, ReneWave workmanship coverage where applicable, or an additional manufacturer commercial warranty. We identify the correct route from the facts of the case.
The cause matters
Manufacturing defects, failures under normal use and confirmed ReneWave workmanship issues can be covered. Misuse, physical damage or operation outside the documented limits may place a case outside warranty.
Coverage starts at commissioning and applies to installation defects attributable to ReneWave: wiring and terminations, mechanical fixing, commissioning configuration, installation-related enclosure water ingress and comparable workmanship defects.
What ReneWave corrects
We diagnose and correct the affected installation work, including corrective labour and applicable installation consumables.
Equipment warranty stays separate
A manufacturer equipment defect follows that product's warranty terms. ReneWave still prepares and manages the file for you.
Coverage is cause-based. Misuse, external events, unauthorised changes and failures unrelated to ReneWave workmanship are outside this installation promise. It does not imply that every equipment failure or a complete system replacement is covered.
Signing in links the request to the correct project, order and technical history, so the team starts with the context already on record.
A consumer withdrawal, a professional delivery discrepancy, a product defect and a project cancellation are different situations. ReneWave reviews the accepted order and the facts before confirming the route.
The consumer has seven clear days to exercise the applicable distance-purchase withdrawal right. A valid withdrawal is refunded no later than fifteen days after it is exercised, subject to the legal conditions.
Delivery discrepancies must be reported promptly and, under the standard professional route, within five days. Any return requires prior authorisation, traceable serial numbers, complete accessories and original or new condition where relevant.
A defective, damaged-on-arrival or non-conforming product is assessed through the applicable seller, workmanship or manufacturer-warranty route. It is not treated as a simple change-of-mind return.
For custom equipment, configured systems or work already started, ReneWave identifies completed work and proven non-recoverable commitments before confirming any cancellation or exceptional return.
These are not automatic rejections. The observed cause, product terms and applicable seller rights determine the outcome.
These references help set expectations before a request is filed. ReneWave manages the case with the manufacturer or authorised network. Additional manufacturer commercial-warranty eligibility follows the applicable product terms without removing mandatory seller rights.
Contact our team — we'll route your request.
RENEWAVEEnergy systems, held to standard.